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Magicard Enduro Troubleshooting Guide

Card Jam – Fargo DTC4500e

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Take the following steps if you are experiencing card jamming with your  Fargo DTC4500e :

Run a self test from the printer to eliminate your software, driver, or computer

Run a cleaning cycle

Make sure that your cards are within spec

Try different cards

Manually clean the rollers

Make sure that your card size is selected properly in the driver (CR-79 or CR80)

Update the printer driver and firmware to the latest on Fargo’s website

Plug the printer directly into a wall socket as in our experience surge protectors can cause different issues with badge printers.

The post Card Jam – Fargo DTC4500e appeared first on TransTech Systems, Inc.

Magicard Rio Pro Troubleshooting Guide

Error 112 – Fargo HDP5000

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Error 112 is a generic card jam error that usually occurs with an HDP5000 with a flipper module and laminator attached to it.

Things to check:

Run a self test from the front panel to eliminate your computer or software from the equation

Try different cards

Ensure that the cards you are using are in specification

Manually clean the rollers

Update the printer driver and firmware to the latest on Fargo’s Website

Check to make sure that the printer is on a completely level service

Remove and test the printer without the other modules. Then reattach the flipper and lamination module (The tabs can become bent and cause the modules to not align properly. You can attempt to bend them back into the correct position)

Ensure that the flipper module and lamination module are correctly attached and fastened with the screws

Check for card warpage (If the card is warped in the transfer process the card will most likely jam going into the flipper module)

 

 

 

Card Jam – Fargo DTC1000

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Take the following steps if you are experiencing card jamming issues with your  Fargo DTC1000 :

Run a self test from the printer to eliminate your software, driver, or computer

Run a cleaning cycle

Make sure that your cards are within spec

Try different cards

Manually clean the rollers

Make sure that your card size is selected properly in the driver (CR-79 or CR80)

Update the printer driver and firmware to the latest on Fargo’s website

Plug the printer directly into a wall socket as in our experience surge protectors can cause different issues with badge printers.

Card will not eject – Fargo HDP5000 Single Side

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Take the following steps if your HDP5000 Single Sided printer is not ejecting the card after printing:

Run a self test from the printer to determine if it is actually the cause of the issue

Update your printer firmware and driver to the latest on Fargo’s Website

Manually clean the rollers, especially the exit roller

Try higher grade card stock

 

 

Card Jam – Fargo DTC4500

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Take the following steps if you are experiencing card jamming with your  Fargo DTC4500 :

Run a self test from the printer to eliminate your software, driver, or computer

Run a cleaning cycle

Make sure that your cards are within spec

Try different cards

Manually clean the rollers

Make sure that your card size is selected properly in the driver (CR-79 or CR80)

Update the printer driver and firmware to the latest on Fargo’s website

Plug the printer directly into a wall socket as in our experience surge protectors can cause different issues with badge printers.

Home the flipper table in the Workbench


Card Jam – Fargo DTC4000

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Take the following steps if you are experiencing card jamming with your Fargo DTC4000:

Run a self test from the printer to eliminate your software, driver, and PC.

Run a cleaning cycle

Make sure that your cards are within spec

Try different cards

Manually clean the rollers

Make sure that your card size is selected properly in the driver (CR-79 or CR80)

Update the printer driver and firmware to the latest on Fargo’s website

Plug the printer directly into a wall socket as in our experience surge protectors can cause different issues with badge printers.

Error 231 – Evolis Primacy

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231 – Mechanical error, card jam

The print attempt has failed. One or more cards have become jammed in the printer, or there is a defect in a mechanical component.

If a card is blocked, remove the card as follows:

  1. Open the printer cover and remove the ribbon.
  2. Press the button on the control panel to turn the card feed rollers. If the card is still stuck inside the printer, slide it manually towards the printer output. If there is more than one card, always push the top one first.
  3. Replace the ribbon, then close the printer cover.

To prevent card jams:

  1. Check that the card thickness gauge is correctly adjusted.
  2. Ensure that the thickness of the cards used matches the specifications of your printer.
  3. Check that the cards are flat. Keep them in a horizontal position.
  4. Check that the cards are not stuck together. Shuffle the cards before loading them.

If the cards are not jammed and the problem is due to a mechanical defect, please contact your Evolis dealer for advice and support

Evolis Tattoo2 Trouble Shooting Guide

Magicard Enduro Troubleshooting Guide

Card Jam – Fargo DTC4500e

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Take the following steps if you are experiencing card jamming with your  Fargo DTC4500e :

Run a self test from the printer to eliminate your software, driver, or computer

Run a cleaning cycle

Make sure that your cards are within spec

Try different cards

Manually clean the rollers

Make sure that your card size is selected properly in the driver (CR-79 or CR80)

Update the printer driver and firmware to the latest on Fargo’s website

Plug the printer directly into a wall socket as in our experience surge protectors can cause different issues with badge printers.

Magicard Rio Pro Troubleshooting Guide

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